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Warranty Service
How to Get Warranty Service?
1. Aocoda-RC provides a (30) day warranty period that begins on the date the product is delivered to the customer. You will need to provide a valid proof of purchase, receipt or order number (for Aocoda-RC direct sales) to obtain the warranty.
2. For genuine defective products identified as a result of a design or quality control issue, we will directly ship a replacement for the defective part free of charge, and the customer will not be required to pay any fee for approval of the warranty service.
3. For products that are determined to be damaged or defective due to human error during use after multiple uses, we will not provide return or exchange services. We can offer technical support to assist you in solving the problem.
And, in almost all cases, we will work with you first to resolve the issue. Each claim should have the proof needed to clearly show the product defect through photos or video and a detailed description of the problem you are experiencing, and include instructions on what steps you have taken to resolve it. We are happy to assist you with any technical problems you may have.
Notice:
If you purchased an Aocoda-RC self-assembly product, only Aocoda-RC products are covered by these policies. The refund amount is limited to the purchase price of the product.
Contents not covered by the Aocoda-RC warranty policy:
1. Collapse or fire damage caused by non-manufacturing factors, including but not limited to pilot error.
2. Damage caused by improper installation, incorrect use or failure to follow the official manual.
3. Damages caused by unauthorized service providers.
4. Damage caused by unauthorized modification of the circuit and mismatching or misuse of the battery charger.
5. Damage caused by operating the product under adverse weather conditions such as strong winds, rain, snow, etc.
6. Damage caused by operating the product in an environment with electromagnetic interference (such as in mining areas or near radio transmission towers, high-voltage lines, substations, etc.).
7. Damage caused by operating the product in an environment disturbed by other wireless devices (such as transmitters, video downlinks, Wi-Fi signals, etc.).
8. Damage caused by collision when components age or have already been damaged.
9. Damage caused by using any form of battery operation unit with low charge or defects.
10. Support provided by non-Aocoda-RC technical support personnel, such as online community assistance in answering "How to install" questions or inaccurate product setting and installation.
11. Aocoda-RC is not responsible for issues involving third-party products and warranties. For instance, when issues such as CADDX and DJI arise, customers must obtain warranty support directly from third-party companies.
Warranty and Maintenance Service:
1. Aocoda-RC will attempt to diagnose and resolve your issue via email. We may instruct you to download and install specific firmware updates.
2. If your problem cannot be solved by applying the firmware update or you are unable to replace the defective parts by yourself, you may need to return the product. Aocoda-RC will inspect the returned repair products to determine the problems. If the issue meets the service conditions under this policy, Aocoda-RC will bear the cost of replacing or repairing the product for you free of charge.
3. If Aocoda-RC determines that the issues involved are not covered by this warranty policy, you can communicate with us by email to apply for paid repair services. You will bear the round-trip transportation costs, repair costs and other expenses. The final repair cost needs to be appraised by both of us and determined by our engineers.
4. Please note that products and components submitted for maintenance and servicing may have been replaced by refurbished treatments of the same type rather than actually restored to their original performance. These refurbishment processes have been tested and are similar to brand new products in both functionality and appearance.
Notice:
1. The freight to the maintenance center should be borne by the customer.
2. Please properly package the products to be repaired and send them to us, and notify us by email. Please include labels in the packages indicating the problems of the products so that our repair personnel can confirm them more quickly.
3. Please attach the logistics tracking number in the email so that we can track it.